Frequently Asked Questions
We have created a FAQ section to provide you with detailed information on what to expect during your cruise with SinglesCruise.com. Please call us at (800) 393-5000 or send us an email if you have any additional questions about our cruises. Be sure to sign-up for our e-specials mailing list to receive exclusive announcements on future SinglesCruise.com deals and the latest information on upcoming sailings!
All About SinglesCruise.com
- Who is SinglesCruise.com?
- What does a SinglesCruise.com vacation entail?
- What's included in your cruise fare?
- What are the ages of the other singles onboard?
- What are the average men to women ratios on the singles cruises?
- How many travelers are in each singles cruise group?
- Is the entire ship single travelers?
- What types of singles cruise with SinglesCruise.com?
- Are the SinglesCruise.com activities open to any singles onboard the ship?
- Do you match singles with roommates? What if I prefer my own room?
- Are the prices quoted based on sharing a cabin?
- How much is my deposit and when is my final payment due?
- Can I book shore excursions through SinglesCruise.com?
- Does SinglesCruise.com cruise with multiple cruise lines?
- Where do I sit in the dining room?
- How do I find the onboard singles events?
- Does SinglesCruise.com always cruise to the same locations?
- Can we meet any of the singles on our cruise before we depart?
- Will a cruise ever be modified or cancelled?
- What about last minute reservations?
- Does a Singles Cruise cost more then a regular cruise?
General Cruise Questions
- How do I obtain a passport?
- Do I need a passport?
- What happens in the event of a hurricane?
- Do many passengers get seasick?
- Can I stay in touch with the outside?
- What should I pack?
- When can we board the ship?
- Can I bring alcohol or other drinks?
Now that You're Booked
- Do you offer a special rate for a pre/post cruise hotel stay?
- When will I receive my cruise documents?
- What if I need to cancel my cruise?
- What is travel insurance? Do I need it?
- Do I need a passport for my cruise?
- What are the tipping guidelines?
- When should I plan on arriving for my cruise?
All About SinglesCruise.comWho is SinglesCruise.com?
SinglesCruise.com is the largest singles cruise travel agency in the United States and has been organizing singles cruises since 1991. Offering exclusive events hosted by professional cruise directors, SinglesCruise.com provides a unique and memorable vacation experience for singles looking for fun and adventure with new travel companions. SinglesCruise.com is a subsidiary of Travel Leaders Leisure Group, a division of Minneapolis-based Travel Leaders Group, LLC.
What does a SinglesCruise.com vacation entail?
As part of the private Singles Cruise group, singles who are 21 and older will take part in lively cocktail mixers, lectures, theme parties, poolside get-togethers, games, and a separate dining area just for our group. All of our onboard social activities are organized by our professional cruise directors. We also coordinate optional singles shore excursions, pre/post-cruise hotel, pre-cruise meet and greet and a private Message Board for you to join.
What's included in your cruise fare?
Food, food and more food! All of your meals and snacks throughout the day in the main dining areas are included with your singles cruise. Room service is also a nice alternative and is usually complimentary but please inquire on your cruise as some late night requests may involve a nominal service charge. Some ships offer optional gourmet specialty restaurants that charge a nominal fee.
Drinks - There is complimentary fountain water, ice tea, coffee and a small choice of juices available in the buffet area 24 hours/day. Any beverage ordered at the bar such as soda, bottled water, alcohol drinks, juice and specialty coffees are an additional fee. Most cruise lines now offer inclusive bar packages that will include beer, wine and soda for an upfront fee of approximately $45 per day. Please inquire with our team for details whether this option is available on your singles cruise. One small caveat: everyone in your stateroom must order the beverage package in order for you to be eligible to purchase it.
Entertainment - Cruise ships cater to the casino lovers and show stoppers! Live bands, comedy clubs, Las Vegas style production shows and deck parties are all included in your fabulous cruise vacation. The vast majority of cruise lines include all the onboard entertainment with your cruise fare.
Taxes/Port Fees - SinglesCruise.com includes all of these excess fees in our final pricing so there are no surprises. Taxes and port fees are a large percentage of the cruise cost and many travel agencies will charge them separately.
Not Included: Gratuities for the ships staff. Most cruise lines add approximately $12/day per person to your onboard cruise bill which is split up between your room attendant, dining room servers and those hard-working behind-the-scenes employees who making sure the buffet is full at all times. It is customary, but voluntary, to tip your state room steward and waiter extra in cash if you feel their service was exceptional.What are the ages of the other singles onboard?
Most of our singles cruises are open to singles of all ages 21 years and above with the majority of people in any group usually falling somewhere between 35 to 55 years old. Of course, there will be singles younger than 35 as well as over 55, so don’t let those statistics stop you! We also offer several unique age specific singles cruises throughout the year such as our 20s and 30s sailings, and over 40 sailings that are very popular within those age groups.
What are the average men to women ratios on the singles cruises?
Most of our typical singles cruises are very close to a 50/50 ratio which is what we strive for and again will ultimately depend on who signs up for any particular cruise. We will do our best to get equal numbers of the opposite sex to join all cruises, however this cannot be guaranteed. No matter who ends up in your group, you are sure to make new friends and have the time of your life!
How many travelers are in each singles cruise group?
The number of single travelers in each of our groups varies based on the destination, season and obviously the number of people who sign up, but is typically around 100 people (potentially plus or minus 50 singles). Many of our cruises exceed this number with the most popular cruise of the year being our Halloween sailing which can draw as many as 400 to 500 passengers.
What are the tipping guidelines?
Although most cruise lines automatically add a daily gratuity charge to each passengers onboard account, the amount is always at the travelers' discretion and they can increase or decrease the amount. As a guideline, most cruise lines recommend approximately $11.50 - $12.00 per day/per person to cover your waiter, assistant waiter, head waiter, room steward, etc. A 15% gratuity will also be automatically added to any bar bill.
*Please note that Royal Caribbean requires our guests to pre-pay gratuities for the dining team at the time of your reservation to give our singles group the flexibility to change tables and dining companions each evening. These gratuities are shared among the wait staff, stateroom attendant, assistant waiter and head waiter for the great job they do in orchestrating a pleasurable dining experience for everyone each evening on your cruise.
When should I plan on arriving for my cruise?
SinglesCruise coordinates an optional pre-cruise meet and greet and also contracts an optional pre-cruise hotel as a special service to our guests. We recommend you arrive the day prior to your cruise departure date (as flights and weather can be unpredictable) and to get a jump start on all of the fun! For those who choose to arrive the day of sailing, please make sure that you plan to arrive to the ship several hours before the departure time so schedule your air flights accordingly (make sure you select the correct arrival airport). We can also assist with air reservations, transfers from the airport to the ships pier (roundtrip) and/or from the SinglesCruise pre-hotel to the pier.
Is the entire ship single travelers?
No, the entire ship is not all single travelers. Although our groups typically have quite a large presence onboard the ships, there are still other "non-single" travelers onboard.
What types of singles cruise with SinglesCruise.com?
Singles who travel with Singles Cruise come from all over the US and even around the world. Some of our guests are looking to make a romantic connection, others are interested in having fun and meeting new friends and many don't like traveling alone and enjoy being part of our large groups.
Are the SinglesCruise.com activities open to any singles onboard the ship?
No, unfortunately singles must book with Singles Cruise to take advantage of our exclusive onboard program.
Do you match singles with roommates? What if I prefer my own room?
We do match singles with roommates of the same gender and similar age (whenever possible) at no additional charge. Booking early will help ensure that you are matched with someone close to your age but this can not be guaranteed. This complimentary matching service saves our guests money by allowing them to take advantage of the shared (double) occupancy cabin rate. This service is available in most standard cabin categories but not available for suites. If a single prefers to room alone, we can provide rates on single occupancy cabins.
Our goal with our complimentary roommate matching program is to help foster the development of new friendships during your singles cruise and offer you the opportunity to save money by avoiding any single supplement charges imposed by the cruise lines for single cabins.
Please note that SinglesCruise.com accepts no responsibility for roommate matching incompatibility such as sleep patterns, snoring, noise, or age differences. If you are concerned that any of these disparities may be an issue affecting the enjoyment of your vacation, we recommend you purchase a single cabin or better yet - bring a friend along who may also enjoy a singles cruise!
SinglesCruise will match clients of the same gender to share a cabin, and it will try to match roommates based on age similarity, although this is not a guarantee. SinglesCruise does not conduct any type of background checks on it clients in general, and specifically does not conduct background checks on matching a client with another in a roommate situation.
SinglesCruise makes no representations or warranties regarding compatibility between roommates. Our roommate matching is strictly for non-smokers - this is for the comfort of all our roommate matches, and it relies on the honor system at booking and common courtesy while onboard. Even if you don’t consider yourself a regular smoker, if you do choose to smoke during the cruise, then you will not have the option of using our roommate matching on any future cruises.
Under no circumstances will SinglesCruise be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental arising out of or relating to the conduct of any client or guest action or interaction between clients or guests, including without limitation bodily injury, emotional distress, harassment, and defamation.
Are the prices quoted based on sharing a cabin?
We offer rates for both single and double occupancy (which is noted next to each rate), and are not guaranteed until a deposit has been made, the credit card has been charged and an invoice has been physically mailed or emailed to you. Cabin prices are subject to availability and do sell out quickly, so reserve your cabin space early for the best rates.
How much is my deposit and when is my final payment due?
We require a deposit for each cruise booking to reserve your cabin space (unless otherwise stated). Deposit amounts vary and are based on the length of cruise and the cruise destination. Deposit information for each cruise is posted next to the online pricing information. Full payment is generally due 90 days prior to the sailing date (but may vary by cruise line). For your convenience, charges will automatically be processed at time of final payment. Payments can be made by personal check, Visa, Mastercard, American Express and Discover. For those guests who book within 90 days of sailing, full payment is required at the time of reservation.
Can I book shore excursions through SinglesCruise.com?
Yes, SinglesCruise.com offers optional shore excursions for our group. Shore excursions are guided tours or adventures in a cruise ship's port of call. We will provide information and booking instructions on these excursions approximately 60 days prior to each cruise. You may also purchase shore excursions directly with the cruise lines through their own Shore Excursion Desk.
Does SinglesCruise.com cruise with multiple cruise lines?
Yes, we currently host our groups onboard a variety of cruise lines. Please visit our homepage for a complete list of upcoming sailings.Where do I sit in the dining room?
One of the benefits of cruising with SinglesCruise.com is that we have a separate area of the dining room just for our group. With the exception of the first night, you do not have an assigned seat in the dining room and we encourage you to sit with different dinner partners each night (open-seating) within our reserved Singles Cruise tables. We generally reserve late dining (8:00 p.m.) for our entire singles group.
How do I find the onboard singles events?
You will be invited to a welcome reception on the first day of the cruise to receive your SinglesCruise.com ID necklace and schedule of events for the week. Our cruise directors also post each day's events at the onboard SinglesCruise.com hospitality desk. Your ID necklace also acts as your entry pass into all of our private and exclusive events.
Does SinglesCruise.com always cruise to the same locations?
No, Singles Cruise selects a variety of itineraries each year from three nights to twelve nights sailing to popular cruise destinations like the Eastern, Western or Southern Caribbean, Europe, Hawaii, Alaska, and New England. All of our upcoming cruises are featured on our Web site home page of www.SinglesCruise.com or call us for more details.
Can we meet any of the singles on our cruise before we depart?
Yes, you will be given access to our message board to communicate with and get to know other singles on your single cruises. We typically hold an optional pre-cruise meet and greet and arrange a pre-cruise hotel in the port city the night before the cruise departs to welcome all of our singles and begin the fun! Ask our cruise specialists for the pre-cruise details after your booking is completed.
Will a cruise ever be modified or cancelled?
The safety and satisfaction of our guests is always the #1 concern of the cruise line and Singles Cruise. The cruise line or SinglesCruise.com may modify, change or cancel a cruise at any time and for any reason whatsoever. A hosted group departure may also be modified, changed or cancelled and may go un-hosted should there be an insufficient number of guests.
What about last minute reservations?
Due to our strong relationship with the cruise lines, we are often able to accommodate last minute guests, so please contact us even if a sailing is noted as “sold-out”. We may likely still have cabins available even if the cruise line is sold-out as last minute cancellations are a regular occurrence.
Does a Singles Cruise cost more then a regular cruise?
As the leading singles cruise operator, we are able to negotiate very favorable pricing with the cruise lines. SinglesCruise.com provides a complete exclusive onboard program including private activities, events, complimentary cocktail parties, open seating dining, private message boards for pre cruise communication and much more! We offer optional pre cruise meet and greets, hotel, shore excursions and transfers. Our cruises are also fully hosted by a team of professional group cruise directors who sail with you to ensure that you have a great time and fully enjoy your singles cruise experience. All of this is in addition to the standard cruise line offerings and there may be a slight premium over the cruise line.
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General Cruise QuestionsHow do I obtain a passport?
United States citizens can visit the State Department's travel website www.travel.state.gov, or call the U.S. National Passport Information Center: 1-877-4USA-PPT; TDD/TTY: 1-888-874-7793. The standard processing of a passport is six weeks if you apply from inside the U.S. SinglesCruise recommends that all travelers gain a passport even if just considering a cruise vacation.
Do I need a passport?
The destination and embarkation/disembarkation port of the cruise will determine what form of ID you will need for boarding. Most cruise lines require a valid proof of citizenship such as a passport, certified birth certificate with photo ID, military ID, and/or original naturalization papers. US laws have recently changed. The new laws are part of the Western Hemisphere Travel Initiative. The goal is to strengthen border security and facilitate entry into the United States for U.S. citizens and legitimate foreign visitors.
On June 1, 2009, the U.S. government will implement the full requirements of the land and sea phase of WHTI. The proposed rules require most U.S. citizens entering the United States at sea or land ports of entry to have a passport, passport card, or other travel document approved by the Department of Homeland Security.
For more details, to apply for a passport and other country requirements, please visit www.travel.state.gov.
What happens in the event of a hurricane?
Hurricane season begins June 1and continues through November 30. During this time, cruise lines keep a close watch of any tropical storms or hurricanes forming in the warm waters of the Atlantic and the Caribbean Sea. In the event of a hurricane, the cruise lines top priority is the safety of its guests and may choose to delay the start of the cruise, extend the cruise, or cancel the cruise completely. SinglesCruise.com closely monitor's any hurricane activity that could affect our cruises and will keep you informed of any delays or cancellations. The latest hurricane information can also be viewed at www.nhc.noaa.gov.
Do many passengers get seasick?
No, most passengers do not experience motion sickness on today's modern cruise ships because of their large size, stabilizing devices and advance weather notification systems. If you feel you might be prone to motion sickness, there are a number of over-the-counter medications available in your local pharmacy as well as onboard the ship.
Can I stay in touch with the outside?
Of course! Most cruise cabins are equipped with a telephone that offer direct dialing (ship to shore) for a slight charge and free satellite t.v. and most cruise lines offer daily news bulletins (with the world's headlines) for their guests. Many of the newer ships even offer wireless and/or wired Internet access so you can e-mail all of your family and friends at home.
What should I pack?
Daytime calls for casual clothing, and the dress code for the evenings includes anything from casual resort wear to a sport coat and tie. Remember, jeans, shorts and t-shirts are never permitted in the dining room during dinner. Each cruise generally has one or two formal nights onboard the ship where passengers get decked out in party dresses, evening gowns, suits or tuxedos. Don't forget to pack your special outfits for the SinglesCruise.com theme nights (you will receive a description of your cruise theme nights prior to departure).
When can we board the ship?
Embarkation normally begins three to four hours before the cruise departure time (see your cruise documents for details).
Can I bring alcohol or other drinks?
Many cruise lines allow you to bring a bottle of wine/champagne on board on embarkation day as long as it is in your carry-on luggage, we suggest researching their website for more information. Any alcohol purchased on board or in port will be held until you disembark the vessel. Most cruise lines allow you to bring a small amount (approximately 12 small bottles) of non-alcohol beverages such as water or soda.
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Now that You're Booked
Do you offer a special rate for a pre/post cruise hotel stay?
SinglesCruise.com usually negotiates a special rate for a pre/post cruise hotel stay for our passengers. You will receive detailed information on the hotel prior to your cruise. We also organize an optional pre cruise dinner near the embarkation port so we encourage our guests to arrive one night prior to the cruise departure date.
When will I receive my cruise documents?
We will supply you with instructions on how to print your electronic cruise documents approximately 14 days prior to sailing.
What if I need to cancel my cruise?
We encourage our guests to purchase travel insurance to cover unforeseen circumstances and occurrences. SinglesCruise has a special travel insurance policy designed to protect our customers (see the details under the question "What is travel insurance? Do I need it?). All cancellations must be submitted in writing to firstname.lastname@example.org . Full refunds will be provided if cancelled prior to the final payment date noted on your invoice. Cancellation must occur during regular business hours. Should you need to cancel after business hours,during a weekend or holiday, your cancellation will be processed on the next business day. Additional penalties may occur ifa new penalty level is reached. Please refer to your confirmation letter/invoice for penalties pertaining to your specific sailing.
What is travel insurance? Do I need it?
Travel Insurance is available for purchase through SinglesCruise.com to protect your vacation investment should you need to cancel your trip due to unforeseen circumstances. We highly recommend travel insurance for your vacation investment. Our special insurance plan will cover you for most illness and accidents, your personal belongings, trip delays and much more. The cost of travel insurance is non-refundable.
TRAVEL PROTECTION FOR VACATIONS ADVANTAGES:
- Coverage if you have to cancel or interrupt a trip for a variety of reasons
- Coverage for medical emergencies and emergency medical transportation
- Included BizPack coverage if you're required to work
- Coverage for lost, damaged or delayed baggage
- 24/7 assistance through our Allianze Global Assistance hotline.
- Coverage for existing medical conditions when purchased prior to making your final trip payment
- Within 14 days of initial trip deposit [to ensure availability of all coverages. Other conditions, restrictions and
exclusions may apply.]
Insurance coverage is underwritten by BCS Insurance Company, rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 or 52.401, or Jefferson Insurance Company, rated "A" (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C-XX-01 or 101-P-XX-01, depending on the insured's state. World Access Service Corp., a company of Mondial Assistance, is the producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between World Access Service Corp. and Jefferson Insurance Company.
SinglesCruise.com Insurance Policies are linked below:
Do I need a passport for my cruise?
The destination of the cruise will determine what form of ID you will need for boarding. Most cruise lines require a valid proof of citizenship such as a passport, certified birth certificate with photo ID, military ID, and/or original naturalization papers. As of June 1, 2009, the rule requires most U.S. citizens entering the United States at sea or land ports of entry to have a passport, passport card, or other travel document approved by the Department of Homeland Security.
For more information, visit www.travel.state.gov.
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SinglesCruise.com Disclaimer of Liability
SinglesCruise.com is a travel company acting as an intermediary or agent for suppliers, such as air carriers, cruise lines, hotels, tour operators, ground transportation companies, and other independent firms. SinglesCruise.com does not own or operate any of these firms; therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers or cruise directors, which result in any loss, damage, delay or injury to you or your travel companions or group members. In addition, SinglesCruise.com cannot guarantee acceptable performance by any of these firms, or our cruise directors, and each participant agrees not to hold SinglesCruise.com liable for the quality of services and the condition or cleanliness of the accommodations. Unless the term "guaranteed" is specifically stated in writing on your ticket, invoice or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, services or reservations. Your retention of tickets, reservations or bookings after issuance shall constitute a consent of the above, and an agreement on your part to convey the contents here to your travel companions or group members. SinglesCruise.com herein gives notice that we cannot be responsible for any disruption of travel and/or unrest, labor problems, mechanical or construction difficulties, climatic aberrations, acts of God, war, diseases, or any other circumstances beyond its control. There are good travel insurance plans available for passengers to protect themselves. We are not responsible for the neglect or omission of suppliers or carriers, so we strongly recommend travel insurance. SinglesCruise.com reserves the right to refuse service to any individual for any reason.
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